What is Unified Communications?

Unified Communications refers to the way different forms of communication tools in the digital workforce, interact and collaborate. It allows the user to have information easily accessible, irrespective of when or where it is accessed (home, work, in a car, on a train…), or on what device (laptop, tablet, smartphone…)

A Unified Communications solution effectively blurs the demarcation lines between the communication channels. For example, a user can receive a voicemail message and can choose to access it through email or any phone. The sender’s status can be seen through presence information, and if online a response can be sent immediately through text message or video call.  Unified Communication comprises of the following:

  • Messaging
  • Voice and video calling
  • Team collaboration
  • Video Conferencing
  • File sharing

…and so much more.

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